August 30, 2022

Artificial Intelligence (AI) in the headset market: everything you need to know

The technological development marked by a series of innovative features, plays a key role in the modernization of various products. With the headset market, it is no different.

One of the familiar and modern tools is Artificial Intelligence (AI), capable of reproducing human intelligence, performing multiple tasks, and collecting large amounts of information.

AI can also improve data analysis and enhance customer support. Remember that these points guarantee relevant competitive differentials for businesses.

In this article, you will discover how this application can contribute to good customer service and how it relates to our headsets. Enjoy your reading!

The use of Artificial Intelligence (AI) in customer service

The presence of Artificial Intelligence (AI) in call centers ensures excellent operational results and contributes to improving customer experience. Together with the potential offered by FLT Lab, our startup specialized in AI, our products ensure the best possible customer service.

The consumer's set of perceptions and impressions can be positively impacted with the help of AI. This important technological resource, for example, makes it possible to notify the operator when he has been out of communication with the customer for too long.

The tools advise the employee to turn the microphone back on. In addition, they thank the customer for his patience at the other end of the line, pointing out that in just a few more minutes his request will be answered.

In this scenario, it should be noted that customer experience is also fundamental to keep the team engaged. With more cutting-edge resources available on a daily basis, the team gives its best, and spares no effort to keep metrics such as Average Attendance Time (AAT) within acceptable parameters.

How does Artificial Intelligence (AI) relate to our headsets?

FLT Lab aims to offer more subsidies to call centers. The idea is to enhance customer support. It is worth noting that a headset is not only focused on audio, but can easily be integrated into customer service platforms to improve the customer experience, enhancing the dialogue and the customer’s journey.

With our startup it is also possible to:

- Take control of your inventory;

- Get more quality in your calls and track them in real time;

- Avoid fraud through voice identification.

Check out more of its benefits:

- Inventory: control of purchases, models, serial numbers, warranty periods, traceability, useful life and even the location of your headsets at any time.

- Noise Suppressor: noise cancellation application that uses Artificial Intelligence (AI) and Machine Learning to "clean" your audio in real time.

- Geolocation: The IoT headset with geolocation lets you track how your team is connected.

- Usability: Track how and where your headsets are being used, with the ability to set up disconnect alerts, define attendant keys and functions, standardize mute times, and more.

- Voice biometrics: authenticate your operators through an innovative voice recognition system, create management reports and authentication failure alerts; all in real time.

- Audio: perform audio assessments and corrections, remotely upgrade or patch firmware, and improve audio quality for users and customers.

- Talking: with our headsets, connect to softphones and service platforms to generate real-time data and reduce service minutes.

FLT Lab's solutions guarantee many advantages to your business. Among them:

- Productivity and security;

- Better attendance management;

- Asset and maintenance control;

- Audio quality.

We use Artificial Intelligence (AI) to cancel noise in calls

Want to know more about Noise Suppressor? Click here and find out how the tool that, with the help of AI, identifies the human voice and eliminates unwanted noise!