BI: discover what it is and the advantages for companies

February 15, 2023 The years when managers and business professionals used “guesswork” to define business directions are over. Intuition has given way to the modernity of Business Intelligence, or simply BI. To understand what this concept is, its advantages when applied in practice, and how companies benefit from it, read on.  Let’s go? What is […]

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Headsets for Business: Find out which are the best models

February 13, 2023 With the rise of hybrid work, with teams that are distributed between work at the headquarters of organizations and at home, it is essential to ensure quality communication between everyone on a daily basis. In this article, Felitron presents to you which are the best business headset models. Enjoy your reading! Crucial […]

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VoIP headsets for business: learn how to revolutionize customer service

January 23, 2023 The evolution of communications has brought back a technology that was widespread in the 1990s, but was left aside due to the slowness and obstacles of dialed internet. We are talking about VoIP, especially the VoIP Headset for business! Its functionalities are ideal for optimizing and improving business processes, which are essential […]

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Customer Success in the call center: know what it is and how it works!

January 09, 2023 Another ENglish word in the corporate environment? A simple department? Not at all. Today’s subject is Customer Success, one of the most valued and fundamental concepts in the routine of companies today. Seen as the profession of the future (and the present), Customer Success is one of the means to retain customers, […]

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4 market trends for 2023 you need to know

December 21, 2022 Technological updating without forgetting humanization. Prisms such as this should dominate the market trends in 2023, according to experts. In this article, you, manager, will discover what this concept means and how to identify it in the corporate universe. You will also learn about the 4 main trends foreseen for next year. […]

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Artificial Intelligence: discover how to implement it in the call center

December 15, 2022 It is no science fiction or impossible projection into the future. Artificial Intelligence has been a reality for years and is already part of the lives of thousands of people and companies. Since the first inventions involving this technology, a lot has changed, improved, and become crucial for a more effective and […]

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Discover 5 models of headsets for hybrid work

headsets para trabalho híbrido - imagem de tres headsets da Felitron

November 23, 2022 Hybrid working is here to stay. Organizations of the present that want a prosperous future in their business should think about it. In a scenario full of changes, being ahead of time is essential. Improving organizational methods and ensuring quality equipment for employees, for example, are essential. In this article, you will […]

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Learn why to invest in our headsets and solutions with Artificial Intelligence

October 17, 2022 Did you say innovation? Then we’re on the same wavelength! Just as technology has evolved and continues to change, we at Felitron keep reinventing ourselves with the aim of modernizing our devices and bringing you the best headsets. Together with Artificial Intelligence solutions from the startup FLT Lab, we’ve managed to reproduce […]

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