November 18, 2024

Software for Headsets: FLT Lab personalization

In a call center environment, the efficiency and the quality of customer attention are important factors for the success of the company. In this context, technology plays an important paper, especially, when we are talking about Software for Headsets.

FLT Lab offers advanced solutions that elevate the operation of call centers to a new level, combining IoT technologies, artificial intelligence, and business intelligence.

In this article, we will show what the personalization offered by FLT Lab is. Follow us!

What is FLT Lab?

FLT Lab Is a startup that was born from Felitron — the major brand of headsets in the country with more than three decades of experience in the market and presence in more than 15 countries of Latin America. This start-up stands out for its focus on IoT, (Artificial Intelligence), and BI (Business Intelligence), creating technological solutions that directly impact the business results of its customers.

Thanks to its Felitron origin, FLT Lab combines experience and innovation to develop products and services that fulfill the specific needs of every company and their respective work formats. This synergy between technology and market knowledge makes FLT Lab a highly competitive start-up and a strong contender.

Examples of headset personalization done by FLT Lab

FLT Lab offer lots of personalization for call centers focused on improving the efficiency and quality of customer attention. An important example is the creation of operator warnings for operators that remain on mute during calls. This type of adjustment is important, for the customer can feel he is ignored when remaining in silence for long.

Besides, this may result in a possible disconnection and a new call generating penalties for the call center. To avoid this FLT Lab can develop alerts that will issue a beep every 30 seconds reminding the operator to return to the conversation with the customer.

Another personalization is the alert for headset disconnection, allowing supervisors to monitor in real time when an operator disconnects the call. This allows for fast-reaction actions, avoiding interruptions in service and keeping the focus in the productivity and in the satisfaction of the customer. This personalization exemplifies the commitment of FLT Lab to adopt solutions for specific call center needs, optimizing the team’s performance.

Come to know Felitron.

Felitron Is the largest manufacturer of professional headsets in Brazil, known by its high-quality product lines. These products are designed to offer comfort, durability, and excellent audio quality, ideal for the call center environment. Let’s have a look at the best headsets by the brand.

Bravo X

Bravo X is a professional headset that combines technology and ergonomic design to provide a superior experience. With last-generation chipsets and noise-cancellation microphones, Bravo X offers immersive audio, ideal for long working hours with exceptional quality.

Bravo X is also projected to guarantee maximum comfort with super-soft leather ear-cushions and ergonomic design that adapts perfectly to the user. This headset is the perfect election for the one who looks for quality and comfort in a single product.

Epko X 

The Epko X is another Felitron line that stands out, developed especially for professionals that demand the maximum performance in their operations. With a superior audio technology, Epko X offers a clear and precise hearing experience essential for the call center environment, where every word is important.

Designed for long hours of use, Epko X provides exceptional comfort with its light adjustable auriculars and its lightweight design. The robustness and durability of the materials used guarantee that the headset withstands the daily demands of a corporate environment.

Epko x as well as Bravo X perfectly integrate the FLT Lab technologies, allowing a higher control over call center operations and improving the experience for the operator as well as the customer.

Did you like to discover the headset software by Felitron?

Now it’s the time to take advantage and discover our other products!