Felitron receives award from Frost & Sullivan
January 28, 2019
Felitron has been recognized for its leadership in the Professional Headsets category for the Latin American market by Frost & Sullivan. The award is based on the results of an extensive survey conducted by the company on best practices in several categories related to business performance, product quality, customer service and value delivered to customers with the solutions offered.
The award demonstrates the company's solid growth in the Latin American market, offering superior products and services with total focus on customer satisfaction.
According to Alaa Saayed, ICT Principal Analyst at Frost & Sullivan, there are currently numerous challenges in this category, which further enhances this award. "Felitron's business strategy and the quality of its products and services, combined with extreme attention to the customer, allowed the company to exceed the market expectation and stay ahead of other competitors," adds Sayeed.
For Leonardo Fioretti, Felitron's CEO, the award reflects the company's investments not only in research and development, but mainly in the excellence of customer service. The Executive emphasizes that the award is even more valuable because Felitron is the first manufacturer of professional headsets in Latin America, to receive an international award from a company such as Frost & Sullivan.
About Felitron
Felitron is a Brazilian company, manufacturer of professional headsets for call centers and offices, with 39 years of presence in the Brazilian market. Main supplier of the largest call centers in the country and thousands of companies from the most diversified areas of activity, the brand has more than 150 distribution channels in Brazil and other 15 countries in Latin America.
In its plant located in São Paulo - Brazil, IS0 9001 certified for design, manufacturing, and technical assistance of professional headsets, Felitron has the most advanced Bruel & Kjaer Headset Development Center in South America, which enables the development of new products that are increasingly more technological and ergonomic, meeting the strictest standards and rules from national and international agencies, in addition to enabling continuous improvements of the entire production process.
About Frost & Sullivan
Frost & Sullivan, a growth-oriented partner company, for more than 50 years, has worked closely with clients to leverage visionary innovations that address the global challenges and growth opportunities that will be critical to market participants today.
About Frost & Sullivan Best Practices in Marketing Award
The Frost & Sullivan Best Practices in the Marketplace Award recognizes companies across a regional and international spectrum for global market leadership, technological innovation, customer service, and product development strategies. Frost & Sullivan's team of industry analysts creates a benchmark model of market participants and evaluates their performance through initial evaluation interviews and a secondary market survey to assess and identify best practices.
Frost & Sullivan's intention is to help drive innovation, excellence, and positive change within the global economy by recognizing the best products, companies and professionals.
Learn more about Frost & Sullivan at www.frost.com
To learn more about the award go to: http://bit.ly/2wPQpkD
Check out also: Bravo Monaural USB-A Headset
To learn more about the award go to: http://bit.ly/2wPQpkD
About Felitron
Of Italian origin and initially founded with the surname of its creator Giovanni FIORETTI, Felitron was born in 1986 in São Paulo - Brazil, as a supplier of components for the strong telephone industry of that decade.
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Designed based on 30 years of experience, the third generation of Felitron's Premium headsets brings innovations in design, ergonomics, comfort, and durability.
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