November 09, 2021

Headset for call center: learn how to choose the ideal one

Check out Felitron's tips so you can choose the right headset for your call center and meet all your needs. Read here.

Headsets are essential equipment for the work in call centers all over the world, after all, it joins a headset and a microphone in the same device, thus becoming an ideal tool for this activity that requires agility and practicality and needs to have the hands free to perform other actions.

Moreover, especially in this pandemic period, where many people started to work at home office, make several video calls, and study at home, the headset has gained even more importance, since conventional headsets do not deliver the same benefits and differentials.

What makes a headset an ideal piece of equipment for the call center?

Get to know some necessary qualities when choosing the headset brand and model that will be part of your team's work routine.

• Robust equipment: despite seeming small and fragile, brands such as Felitron deliver products with great durability.

• Noise cancellation: this is a differential that deserves great emphasis. Some have this function, which can save time and money, avoiding auditory stress in customers and operators.

But, for the choice of equipment to be even more assertive and meet with excellence the needs of each person, some aspects must be observed and considered. Read on and find out what these aspects are:

• Safety standards

A good headset must comply and be in accordance with the occupational safety standards and NR17, which do not cause damage to the hearing and health of the user as a whole, generating quality in work and job satisfaction.

• Technical terms

From this point of view, a headset should have volume control, flexibility of adjustment, an ideal angle of rotation of the voice tube, clear and undistorted sound emission, and high durability.

• Comfort

The call center headset should fit perfectly, not get tired, not hot and not bother the operator's ear, thus ensuring increased productivity and reduced fatigue, because these professionals usually have long working hours and comfort is essential.

Prioritize lightweight and ergonomic materials and pay special attention to the ear protection (the foam "cushions" that fit over the ears).

• Connectors

There is a wide variety of alternatives to connect a headset to your computer, cell phone, telephone terminal, etc.

• Audio quality

This aspect must have great attention, because if this point is not good, the whole work may be damaged. In addition to a clean sound, without interference, a good headset should also have a noise canceller. As call centers are usually places with large numbers of people and "noisy", these external sounds can hinder good communication.

Noise-canceling headsets block out high-frequency sounds. Be sure to check this option.

Felitron has the ideal headsets for your call center

The brand is a leader in the segment and has more than three decades of experience. Therefore, it has expertise when it comes to headsets.

Felitron's equipments are designed with extreme attention to detail. The combination of these individualities, the finishing of the parts, the technology employed in the solutions, and the concern with design trends are basic criteria for the development of each item.

To know all the lines and products, click here and check it out right now!