June 21, 2024

Headset For CX One Nice: get the details of the Epko Plus Line

Looking for a headset for your CX One Nice?

Then you must come to know that in the competitive world of call-centers and customer attention, the quality of the tools that you use can make all the difference.

In this sense, to invest in a professional headset is fundamental to guarantee efficient communications that utilize CX One Nice platform.

Finally, headsets are essential to increase the efficiency and productivity of your operators, guaranteeing the excellence in customer attention. 

Quality answering not only cultivates loyal customers, but also improves the image of the company contributing to the increase of sales.

What is the CX One Nice?

CX One Nice is the native CX cloud platform more complete of the market, designed to offer omni-channel experience to customers and agents.

This platform contemplates, among other things, omni-channel routing, analysis, optimization of the work force, automation, and artificial intelligence.

How to choose the best headset for CX One Nice?

To have a headset dedicated to CX One Nice is crucial to guarantee efficient and high-quality answering. But, for this, you need to consider the following questions:

Comfort and Quality

First verify if the chosen headset really has sufficient durability to bear the intensive and constant use in call-centers.

It is essential to opt for robust models that will resist the daily wear and tear.

It is also important to prioritize operator comfort, choosing ergonomic headsets with adjustable headbands and comfortable auricular protectors.

Audio

Audio quality is another crucial factor.

Be sure to choose a headset capable of reproducing clear sounds while cancelling external noise, minimizing distractions and improving customer attention.

Security Standards

Take into account Standards of work security.

Make sure that the headset compliant to the valid Standards such as the NR17, guaranteeing the health and the welfare of your operators.

The NR17 Standard establishes guidelines for the use of microphones and headphones, including hygienics, operational conditions, replacement of defective devices, ease of use, personal adjustment, and protection against acoustic shock.

The work environment also influences the headset election.

In noisy environment, the call-center headset with noise cancellation is extremely benefic. While for operators that work at home or remotely it is important that the headset is light and easily connectable to different devices.

Epko Plus:  the ideal line for CX One Nice

The Epko Plus Line is widely recognized as one of the best professional headset options, especially for call- centers that use CX One Nice.

And this is due to several factors, such as:

Durability

Epko Plus headsets are designed with high-quality materials that resist daily wear, guaranteeing a long lifetime and with reliability for continuous use.

High performance

Designed with a 55 mm auricular and a broadband speaker, Epko Plus headsets offer High Definition (HD) Audio, and provide superior and much more professional communication experience.

Epko Plus headsets are also equipped with noise-cancellation technologies, sound conditioning, and electronic protection against acoustic shock.

This ensures clear conversations and comfortable audio levels in compliance with Safety Standards of national and international controlling entities.

Innovative Design

In addition to functionality, Epko Plus headsets possess a modern and professional design. They not only fulfill the Safety Regulations, but also offer superior performance, guaranteeing efficient and comfortable work.

FLTLab

FLTLab is a startup that arose from Felitron, the largest headset brand in Brazil. With focus in Artificial Intelligence (AI) and Business Intelligence (BI), FLTLab is revolutionizing the way technology is used in the call-centers.

This innovative cloud solution transforms the Epko Plus headsets into IoT devices a technology that allows connecting, processing, visualizing, and manage operational data in real time, improving productivity.

Using FLT Lab technologies and headsets from Felitron, your customer attention in CX One Nice platform will be much easier, agile, and efficient.

To come to know more on FLT Lab solutions and Felitron headsets, visit our website and discover how we can help you transform your call-center.