June 18, 2024

How to make the correct
choice when investing in a headset for Five9

To invest in a professional headset is essential to guarantee an efficient communication in call centers that use the Five9 platform. But with so many options, the correct choice can be, yes, challenging.

In the end, headsets are employed to improve operator efficiency and to ensure excellence in customer attention. Thus, the choice must be really assertive.

But how to knows which headset is the most indicated for your case?

Continues reading this article and discover the answer!

How to choose a good headset for Five9?

To make the correct choice it is important to consider some major aspects.

First, verify if the headset offers sufficient durability to bear the typical intensive use of a call center. Besides that, prioritize also the comfort, choosing ergonomic models that allow long hours of use without causing pains to the operators.

The quality of the Audio is another essential factor, therefore be sure to choose a call center headset capable of reproducing  clear sound and cancelling noise to minimize  distractions.

Finally, take into account the Regulations of Safety at Work and make sure that the headset is in compliance with them, guaranteeing the health and the welfare of your operators.

Besides that, you have to:

Guarantee that the headset possesses the recommended characteristics

To select the perfect headset Five9, it must have:

• Durability, being robust and bearing the constant use in a call center environment;
• Comfort, being ergonomic, with adjustable headbands and comfortable auricular protectors;
• Effectiveness, a headset with noise cancellation to minimize distractions;
• Connectivity, to guarantee the compatibility with your system and other devices.

Tae into consideration your work environment 

It is clear that the work environment also influences the headset choice.

If your call center is loud and noisy for example, the use of a headset with noise cancellation will be extremely benefic. Whereas for the one who works remotely, it is important that it be lightweight and easily connectable to different devices, such as computers and smartphones.

Know the Security Standards

When choosing a professional headset professional for call center use, it is fundamental to guarantee that it is in compliance to the Safety at Work Regulations, especially to NR17.

NR 17, approved by the document  SIT N.º 09/2007,   is the standard that regulates the work in call centers and establishes the guidelines for the use of microphones and headphones.

This standard defines the type of equipment to be used and the working time of the operators. Specifically for headsets this is what the standard says:

• Ensure the correct hygienics and well-being;
• Pay attention to the manufacturers recommended operational conditions;
• Substitute immediately the device when irregular conditions are detected;
• Have easy access control and operation devices;
• Supply an equipment with individual adjustment of intensity of volume level and systems for protection against acoustic crashes and high intensity undesirable noise;
• Guarantee the correct operation and the continuous maintenance of the equipment.

The non compliance to these orientations may result in fines applied by the Ministry of the Work, judicial processes, costs with medical treatment of the workers, in addition to payment of unhealthy and pernicious fines, increase in SAT/FAP taxes (Work Accident/Prevention Accident Factor) and other complications.

Come to know the Epko Plus line: the ideal line of headsets for Five9

Felitron’s  Epko Plus Line is widely recognized as one of the best options of professional headsets dedicated to call centers that use the Five9. And here are some reasons:

Durability

The Epko Plus headsets are designed with quality materials to resist daily wear.

Technology and High Performance

The design of the 34 mm auricular combined with a broadband speaker offers high-definition Audio of high providing a superior experience in professional communications.

Ergonomic and Comfort

The new stainless-steel headband with rubberized cover and precise adjustment, combined with the lateral support with dampening technology guarantees comfort and stability for the operators.

Protection and Quality

Double noise cancellation technology, sound conditioning and electronic protection against acoustic shocks ensure clearer conversations clearer and comfortable Audio levels, satisfying Exposure to Noise Standards in the work issued by national and international organs.

 Innovative Design

In addition to functionality, the Epko Plus headsets possess a modern and professional design. Not only fulfilling the Safety Standards at work and the NR17 Standard, but also offering a superior performance and guaranteeing that operators may work efficiently and comfortably.

Come to know FLT Lab.

FLT Lab is a startup that arose from the greater brand of headsets in Brazil:  Felitron.

With focus in AI (Artificial Intelligence) and BI (Business Intelligence), FLT Lab is revolutionizing the way we use technology in call centers.

This innovative cloud solution transforms Felitron headsets into IoT devices, a technology that allows connecting, processing, visualizing and managing operational data in real time, offering valuable insights to optimize the performance and the efficiency of call centers.

Besides that, FLT Lab combines the tradition and the expertise of Felitron with technological innovation, becoming a highly competitive company main an impact in customer business.

Take advantage and check out all the models that the Felitron offers for the call center.