March 30, 2022

IoT Headset: bring the future to your call center

The Internet of Things (IoT) is a reality in our daily lives, being present to facilitate some tasks in our daily lives. Whether you want to play a song, turn off a light or close the curtains in your house, all this is possible with a simple command. In the near future, we will talk to the household appliances in our homes. Can you imagine?

In the professional market, a strong trend for 2022 is the development of many applications based on this technology. One example is the IoT headsets already available for call centers, which have an internet connection and can add more functionality to the device.

Options that automate the processes of a customer service center keep on appearing, so in today's article we want to talk about IoT headsets and how this technology can positively impact your company's routine.

Sit back, grab a cup of coffee, and enjoy your reading!

What is the Internet of Things (IoT)?

At the beginning of this text we mentioned the term "Internet of Things". In short, the term refers to physical devices such as a headset or home appliances that, through software and other technologies, have the ability to connect to the Internet and exchange data with other devices and systems via the World Wide Web.

A well-known application today are smart speakers, which are activated via voice command. Through them, it is possible to request the playback of a song, turn off a light, regulate the temperature of a lamp, among other utilities.

The advantages also reach the customer service market.

How to apply IoT in your call center?

Remember our post about the IoT headset? This upgrade is only possible thanks to smart technology. This year, one of the trends in customer service companies will be the adoption of new features to devices.

One of the benefits of this in customer service is Big Data collection. This is because, increasingly, devices are collecting information that, if used properly, can be tools to target a certain audience in more efficient ways - as well as providing a clear view of what they want and how they use your company's services.

What are Felitron's IoT solutions?

Through the startup FLT Lab, we are attentive to technological movements, developing solutions to improve the performance of call centers. IoT Experience is a cloud-based service that turns Felitron devices into innovative IoT headsets, allowing connection, processing, visualization, and management of large-scale operational data, all in real time.

Learn about some of the features of IoT Experiencie from FLT Lab:

• Noise Suppressor: noise cancellation app, which uses artificial intelligence and Machine Learning (Machine Learning) to clean audio in real time.
• Voice Biometrics: want to authenticate your operators by voice? With biometrics it is possible!
• Audio: performing audio evaluations and corrections is important in a video call, improving the call quality.
• Inventory: allows you to control headset acquisitions, models, serial numbers, among other functions.
• Usability: It is possible to simultaneously monitor which devices the headsets are being used in; it is possible to create disconnection alerts and other functionalities.

Intelligent device at your company's disposal

As you know, it is important to have a headset that fulfills the functions with quality and practicality. FLT Lab's software is at your disposal to add authentication through speech and noise cancellation.

Felitron headsets, from the lines Epko Plus and X Line, are already suitable to work together with voice biometrics. This enables you to confirm the identity of your employees at least four times faster than traditional validation.

With Felitron, the call center is in the future

Adapt your company to this technology and start enjoying the benefits of the future, right now. Meet our IoT headsets and evaluate which one fits better in your routine!

Visit our website and check it out.