October 17, 2022

Did you say innovation? Then we're on the same wavelength! Just as technology has evolved and continues to change, we at Felitron keep reinventing ourselves with the aim of modernizing our devices and bringing you the best headsets.

Together with Artificial Intelligence solutions from the startup FLT Lab, we've managed to reproduce the human ability to perform multiple tasks quickly and efficiently.

Still not convinced that we're already living in the future? Read on and find out why you should invest in our technologies!

Where is Artificial Intelligence applied to Felitron headsets?

Knowing the importance of providing a unique consumer experience, we invest heavily in the quality of our headsets. We have gone beyond simply "talking and listening", without leaving comfort aside.

We created FLT Lab, a startup focused on the Internet of Things (IoT), Artificial Intelligence (AI) and Business Intelligence (BI), to revolutionize the market.

By being integrated into customer service platforms and our devices, FLT Lab software improves customer experience and increases the possibilities of use, both essential for the continuous modifications in the Call Center reality.

Artificial Intelligence is crucial to achieving:

- More productivity and security;

- Better service management;

- Control of assets and maintenance;

- Audio quality.

Eyes (and ears) on the future

We are restless and never stop betting on technological advances! Making the best use of AI, we have developed a solution that turns our headsets into innovative IoT devices.

With these features, the user can connect and process, visualize and manage large-scale data, all in real time. Together, they promote highly advantageous functionalities for companies. Such as:

• Inventory: control of acquisitions, models, serial numbers, warranty periods, traceability, useful life and even the location of your headsets at any time.
• Noise Suppressor: noise cancellation application that uses Artificial Intelligence (AI) and Machine Learning to "clean up" your audio in real time.
• Geo-location: an IoT headset with geo-location allows you to track your team's connection.
• Usage: see how and where your headsets are being used, with the possibility of creating disconnection alerts, defining answer keys and functions, standardizing mute times, and much more.
• Voice Biometrics: authenticate your operators using an innovative voice recognition system and create management reports and alerts for authentication failures, all in real time.
• Audio: carry out audio evaluations and corrections, upgrade or correct firmware remotely and improve audio quality for your users and customers
• Talking: with our headsets, connect with softphones and service platforms to generate data in real time and reduce duration of calls.

Leisure with Felitron becomes even more fun

It's not just in offices that Felitron headsets are a hit. All the quality and technology used in the devices also transform the experience of those who just want to enjoy good music, talk to that distant friend or play games.

FLT Lab follows this audience closely and invests in solutions such as HD Voice, a tool that composes the audio and allows it to be transformed into HD during playback, quickly and in real time, to enhance your calls.

It's time to choose your headset!

Now that you have plenty of reasons to invest in our solutions, it's time to decide which of our headsets will put you face to face with the future.

Check out the models available in our Web Store and try out the features offered by FLT Lab.