July 29, 2024

Headsets for PureCloud Genesys:
The Best Integration

Did you know that the association between Felitron and Genesys brings a series of benefits for the contact centers, be it for teams that work in home office or at the office?

This integration allows, between other things, that agents be more efficient and use the most advanced audio technology available, guaranteeing a consistent high quality experience of customer attention.

Furthermore, the integration of the Genesys PureCloud platform and Felitron headsets improve the productivity of agents and elevate market results.

Want to know more? Continue the reading!

How the integration Genesys + Felitron will improve the potentiality of your call center?

Our professional headsets are recognized by their superior sound quality.

Thus, the advanced audio technology of Felitron together with the technological capabilities of the PureCloud Genesys platform provide a clear and efficient communication reducing noises during customer attention.

The superior audio quality and the noise cancellation guarantee that customers are taken care in a concise way resulting in a more satisfactory service.

Besides that, the PureCloud Genesys platform is known by its ease of implementation and intuitive use. With an amicable interface that allows for fast configuration and integration of its system, without the need of complex trainings.

It also offers interactive dashboards that supply a consolidated vision of the call center operations and other analytical tools that allow agents to make informed decisions improving their performance.

Therefore, with the combination of state-of-the-art technology by Felitron and the analytical capabilities of Genesys, the companies can be more assertive and base themselves in concrete data. This includes adjustment in customer attention and also the identification of opportunities for training and developing agents.

This ensures that your team will always offer the best customer attention.

Epko Headsets: The preferred option for your call center

The Epko line of headsets by Felitron was designed specifically to answer the demands of the modern environments. These call center headsets offer a series of differentials, such as: ergonomic comfort, durability, and audio quality.

Equipped with state-of-the-art noise cancellation technology, these headsets provide a clean and limpid hearing experience, essential for high-demand noisy environments as is the case of call center professionals.

The headsets of the Epko line by Felitron are also in compliance with all the applicable work regulations. This includes rules relating to health and safety at work, guaranteeing that the devices not only offer excellent performance but also take extreme care with the well-being of the agents.

Besides that, this line can be integrated to FTL Lab solutions, which with their innovative and advanced AI and BI application tools help call centers to optimize their operations and improve their customer’s experience.

More efficiency for your business

From the easy implementation and scaling, upper audio quality, and compliance with work regulations, the integration of Genesys and Felitron guarantees exceptional performance and a unique experience.

And, with the support of FLT Lab, companies also can also benefit from the latest innovations in IoT,  AI and BI, guaranteeing that they will always be ahead in the market.

To know more on the solutions of Genesy, FLT Lab and Felitron headsets, visit our website and discover how we can help transform customer attention on your company.