November 16, 2023

The impact of headsets in business communication

In the business world, the continuous research of companies to increase the profitability of the operations is constant. The aim is to obtain better results with business communications based on your own structure or with smaller investment, optimizing administrative and productive processes and increasing the quality and efficiency of the collaborator’s work capacitating and compromising them to their attributions.

Get to better understand all the positive impacts of the use of headsets in business communication.

Business communication: understand the concept

Business communication, many times, referred to as Corporation or Integrated communications, encompass all the communication procedures that establish a connection between the company and its public composed of customers and employees, both internal and external. It is considered a strategic component that presently stands out in companies.

Objectives and the importance of business communication

Through business communication, we can identify and improve the most adequate messages and the more effective ways of reaching the public of the company, comprised of collaborators and customers.

The result is the change of perception and behavior in relation to the brand, making decisions, orienting collaborators to organizational objectives, the resolution of internal conflicts, and many other situations.

Besides that, the purpose of business communication is to also support management and leaders in the resolution of problems and facing the daily challenges of the companies during their journey.

Understand it better.

Internal communication

Se a comunicação com os próprios colaboradores da empresa não funcionar, as interações com o público-alvo da marca também não alcançarão bons resultados.

If the communication with the company’s collaborators is not working, the interactions with the target public will not show good results.

For this reason, the first pillar of business communication is internal communication.

Internal communication is extremely notable to companies, as it is responsible for promoting the team integration and aligning the organizational speech.

It is strategic when connecting employees and managers, ensuring that all the collaborators understand the business and it strengthens the organizational culture.

External communication

The external dimension of business communication encompasses all the strategies and initiatives relating to relationships with external parts, without being limited to a single person, but comprising many publics:

• Government authorities;
• Customers;
• Competitors;
• Suppliers;
• Influencers;
• Investors;
• Media;
• Social organizations;
• Partners;
• Potential customers;
• And society in general.

To communicate with this diverse public naturally requires a variety of channels and approaches.

Finally, the way an organization communicates with its customers differs substantially in content, in tone, in voice and formats it relates to the public.

What is the impact of headsets in company productivity?

Studies prove that the productivity of the professionals that use headsets for their communications increases up to 43%. That is why many companies have adopted this tool, looking for obtaining better results.

Fundamentally, the headset facilitates the execution of many simultaneous tasks while speaking on the telephone. In other words, the user becomes a multi-tasking professional, adding more value to his work and effectively contributing towards profitability, and producing more in less time.

In addition to the increase in productivity, this same study on the benefits of using headsets indicated the diminishing of physical stress and being away from the job for professionals that use headsets.

The headset has been designed so that Audio transmission and reception occurs in the best possible way, with high sound quality, complying with international standards and regulations.

It has also been shown that professionals who use headsets feel better disposition during working hours, which also contributes to good results.

Appearance of the headsets

The first headset arose in 1910, in Califorrnia, United States, at the Stanford University. At the time the invention of the headset was not considered revolutionary in the way to communicate by telephone. With the passing of time and especially during the First World War, headsets stood out in fighting planes to communicate with command bases.

From there on, the use of headsets intensified. Thus, they were used in government bodies, and were commercialized as a type of telephone device that would replace the conventional form of communication, promoting benefits to the users since it increased productivity significantly diminished back and neck lesions caused by bad posture when using conventional telephones.

Advantages of the headset for the collaborator

The use of  headset by companies provides many benefits to the collaborators, who contribute significantly to the success of the company.

Strengthening the brand and business image

Professional headsets project high quality and professionalism that strengthens the company’s brand for customers, partners, and competitors.

Participation of the collaborators

The participation of the collaborators is increased with the use of quality headsets because of the comfort and the audio quality proportioned by these devices. The work environment becomes more pleasant, stimulating employees to devote to their tasks with more enthusiasm.

Better organizational ambient

With efficient communication facilitated by the headsets, the work environment tends to be more harmonious.

Clear communications avoid misunderstandings and conflicts while contributing to improve the ambient.

Enlarging digital communications channels

Many times, headsets include resources for digital communications, opening effective channels and facilitating the collaboration among teams, even in virtual environments, which have become essential to modern times.

Integration of sectors and teams

The facilitated communication and the audio quality provided by headsets integrate different sectors and teams of collaborators.

Thus, all will be aligned to the objectives of the company, with more collaboration and productivity.

In summary, professional headsets are a versatile and fundamental tool that not only improves the quality of communications, but also contributes to the image of the company and the satisfaction of the collaborators.

Come to know professional headsets by Felitron

Today day, not only call centers opt for the use of headsets to promote business communications.  An impressive number of different companies use headsets in customer services and in other administrative departments, fulfilling the needs that formerly were supplied by analog, digital, VoIP, and wireless applications.

Especially in Brazil, in the last five years, there has been an increase of more than 700% in the quantity of headsets sold for use in offices and home-offices.

Professionals of the Telecom sector estimate that, in the next two years, the penetration of headsets will expand and be responsible for 20% of the market of communication devices.

In the web, you can come to know every line of professional headsets by Felitron. Certainly, there will be one that can take care of your needs.

Check out also: Bravo Headset