Trends for Office, Home Office and Call Center in 2022

Many of the consequences caused by Covid-19 are here to stay, even in a post-pandemic scenario. Among them, we can cite changes in the work format and studios that, in many cases, became home offices and even offices had changes.

Faced with this, people had to adapt and find a space to settle in, acquire appropriate equipment for the routine and much more. At this time, technology became, even more, a great ally.

For this new year, it is likely that this will continue and that a series of trends will increase. Do you want to check it out? Read on…

Artificial Intelligence (AI)

AI only tends to gain more and more space in various sectors, with call centers, offices and home offices would be no different. AI-assisted software applications will help reduce the need for manual call routing programming, as they can direct conversations to the most qualified agent. This intuitive routing of calls could significantly reduce wait times.

Artificial intelligence will be increasingly present in equipment such as cell phones that can establish a connection with the entire house, opening doors, windows, turning lights on and off, among other functions.

The same technology can be found in Felitron headsets, which, through its own startup known as FLT Lab, developed the Noise Suppressor, a noise cancellation application that uses artificial intelligence and machine learning to clean up audio in real time.

5G Technology

This is the fifth generation of mobile networks and is an evolution of the network currently employed. It is being developed to handle the large volume of information exchanged daily by billions of wireless devices spread around the world.

5G networks promise users wider and more efficient coverage, greater data transfers and significantly more simultaneous connections.

Omnichannel

Increasingly, consumers want personalized service and a good experience in all forms of interaction with brands. And omnichannel refers to a strategy used to have alignment and a “conversation” between organizations’ channels.

Omnichannel support will become a bigger imperative for call centers in 2022 as they leverage unified customer profiles across the organization.

Quality teams

These will always be an important aspect for work activities especially if we talk about call centers and offices, after all, they ensure good service, no interference, no need for constant replacement, as well as job satisfaction and employee health care.

So go for equipment that is functional, secure and meets the needs of your business.

Felitron headsets will be more and more trendy in office routines, home office and call centers, after all, besides bringing comfort to everyday life, they have great technology to bring you comfort, durability, sophistication and quality in calls.

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