January 23, 2023

The evolution of communications has brought back a technology that was widespread in the 1990s, but was left aside due to the slowness and obstacles of dialed internet. We are talking about VoIP, especially the VoIP Headset for business!

Its functionalities are ideal for optimizing and improving business processes, which are essential for customer service companies. Call centers, for example, already use VoIP headsets and are benefiting from this innovative feature.

Want to better understand what VoIP is and why successful companies are increasingly investing in VoIP headsets? Read More!

What is VoIP?

Voice over Internet Protocol, or simply VoIP, is a technology that makes it possible to make phone calls over the Internet.

Voice calls can be made from computers, smartphones or other devices, and the VoIP Interface converts analog voice into data. For the person receiving the call, whether through similar equipment or a regular phone, nothing will change.

Simple, isn't it? And to apply it, it is even easier. All you need is the hardware, an internet connection, VoIP Interface and a headset compatible with this technology.

How important is VoIP for business?

The popular saying "time is money" makes even more sense for companies that need to reach the maximum productivity without harming other points of the operation, like client relationship.

In this context, VoIP gains extreme relevance in the business environment, mainly due to the fact that its use provides cost reduction through process optimization.

The technology represents an improvement in communication, a fundamental point for businesses that aim to improve their workflow, build customer loyalty, and reach even more people through the Internet.

Is it worth investing in VoIP headsets for companies?

Migrating from traditional telephony to VoIP is synonym of success! In addition to the above advantages, this technology also makes it possible to transfer more quickly between areas of a company (from the SAC to the sales team, for example).

When integrated with other intelligent software, it also allows automatic calls to be made, which will only be directed to the operator if the system identifies that there is someone on the line.

These factors mitigate errors and reduce employee downtime, as well as increase the level of customer satisfaction by providing him with fast, prudent, and helpful service.

Another advantage of VoIP is security, as the technology with encryption privacy and and other features dramatically decreases the chances of message interception.

Advantages of VoIP for organizations

• Flexibility and mobility
• Scalability
• Avoids extra fees (most solutions work as a prepaid)
• DDiversity of use
• Ease of installation

VoIP headsets for business: learn about the best ones in the market

In order to put your company ahead of innovations that will bring immeasurable benefits, we offer headsets with VoIP technology to revolutionize your communication and customer service. Check on our store the best VoIP headsets in the market!