December 08, 2023

VoIP telephony: how it works, advantages and best devices

Speed is the word of the moment for any contemporary organization. And to communicate efficiently and quickly with customers, many resources are available: VoiP telephony is one of them.

In this article, you will find out how it works, what are the main benefits, and the best devices to use efficiently. Enjoy your reading!

What is VoIP telephony?

VoIP is the English acronym for "Voice over Internet Protocol. When applied, the concept allows making phone calls using the Internet.

Calls can be made from computers, smartphones, and other electronic devices using data. At the other end of the line, the data is converted back to analog audio, and for the other party nothing changes!

With a compatible headset, the VoIP telephony experience is even better. We will talk about the equipment later.

How does VoIP telephony work?

The service is provided by a VoiP service provider. The agent works along similar lines to traditional internet and telephone operators.

As with these companies, the interested party must also be provided with a Public Switched Telephone Network (PSTN) telecommunications line.

Communication is guaranteed using the internet protocol, known as IP, which converts analog into digital. In certain scenarios, the gateway, a device that connects multiple networks, also "translates" the IP.

What are the benefits of VoIP telephony?

VoIP telephony brings several advantages to companies. Check out the main ones:

100% free calls

The advantage of VoIP telephony is 100% free calls between users sharing the same platform. This feature is especially beneficial for companies with geographically distributed operations, allowing communication between remote offices or employees at no extra cost.

Competitive differential in the market

The process of implementing VoIP telephony gives companies a significant competitive edge. By adopting innovative technologies, organizations demonstrate agility and modernity, and customers and partners are interested in partnering with companies that are up-to-date and efficient in their operations.

More security for teams and clients for the data is encrypted

There is a consensus that security is a priority in any business, and VoIP telephony, with its advanced features, guarantees the confidentiality and integrity of communications.

End-to-end encryption and robust security protocols contribute to a safer communication environment for both internal teams and customers.

Single voice and data network

The convergence of voice and data on a single network is one of the advantages of VoIP telephony, as it simplifies the communications infrastructure, reducing operating costs and facilitating maintenance. In addition, unified voice and data management promotes more efficient and integrated communication.

Cost reduction (including telephone bills)

Cost savings are one of the most prominent benefits of VoIP telephony. The elimination of traditional telephony tariffs and the use of network infrastructure contribute to a significant reduction in expenses. In addition, implementing VoIP solutions allows for more efficient cost management, with flexible plan and tariff options.

This cost reduction is especially noticeable in telephone bills, which are substantially reduced compared to conventional telephone systems.

How to know if VoIP telephony is right for your company?

Are you in doubt about the application of VoIP telephony? To find out if this tool applies to your business needs, check what the organizational needs are.

Also, ask yourself questions such as:

• Am I spending too much on phone bills?
• Does my staff make a lot of calls every day?
• Are most or most of them overseas?

If your answer is yes, consider having VoIP as an ally!

What differentiates VoIP telephony from IP telephony?

The difference between VoIP telephony and IP telephony lies mainly in the scope and focus of the terms. Both share the same operating principle, relying on the IP protocol and packet routing to transmit voice. However, the emphases and applications vary.

IP Telephony

IP telephony encompasses network equipment and technologies that use the IP protocol and packet routing to forward voice.

In this context, it is as if a structure similar to conventional telephony were created, with telephone lines and specific infrastructure.

VoIP Telephony

On the other hand, Voice over Internet Protocol (VoIP) represents the actual routing of the conversation over the internet, the result of voice transmission.

Unlike IP telephony, VoIP does not require specific hardware, but rather the installation of software to make calls.

Simply put, VoIP telephony is considered to be the end product, derived from all the technical infrastructure provided by IP telephony.

It is important to note that, by using the existing data network for voice traffic, there is the advantage of a significant reduction in the cost of telephone calls, since they do not depend on the public telephone network, resulting in substantial savings and a rapid return on investment.

How do you choose the best VoIP telephony solution?

Deciding on the best VoIP telephony solution for companies involves considering several factors that are crucial to the efficient operation of the network. Some essential aspects to evaluate are:

1. Quality service: when quoting and evaluating options, look at the quality of the supplier's service. Investigate the company's reputation on the internet and analyze the experiences of other customers to ensure a reliable service;
2. Portability deadline: an agile portability deadline is essential to avoid interruptions in communication. Choose a provider that will carry out the migration within a few days, so that you can maintain operational continuity;
3. Features included in the contract: carefully evaluate the products and services included in the contract. Make sure the provider has essential features for the telephony infrastructure, such as an Audible Response Unit (IVR), 0800 numbers, call recordings, among others;
4. Quality equipment: the quality of all the devices needed for the infrastructure must be proven. Also, check that the company provides additional support, such as equipment warranty and maintenance services;
5. Features that are easy to install and maintain: the quality of the service should not be limited to installation. Make sure the features are easy to implement and maintain, which is key to a positive return on investment.

Considering these requirements during the selection process ensures that the telematics solution you choose is the right one.

Get to know our VoIP headsets

Did you know that we have developed VoiP headsets that are perfect for your team to make free, quality calls? That's right!

Get to know our 5 products:

Epko X USB

Premium stereo, the product guarantees high-quality calls and videos. With it, you can also listen to music!

Epko Plus Noise Cancelling VoIP

Designed based on 30 years of experience, the third generation of Felitron's Premium headsets brings innovations in design, ergonomics, comfort, and durability.

Epko Voice Guide VoIP

Preferred among the largest call centers in Brazil, the Epko headset line has become a reference in the professional headset market, combining unmatched durability, exceptional comfort, innovative design, and incredible sound fidelity. It has been developed especially for continuous use in call centers and for professionals who need a high-performance headset.

Bravo USB

O headset Bravo USB da Felitron representa a fusão perfeita entre a funcionalidade profissional e o prazer auditivo pessoal. Projetado para atender às exigências do ambiente de trabalho, esse headset se destaca por sua eficiência profissional e pelo seu design e qualidade de áudio excepcionais, proporcionando uma experiência envolvente, seja para reuniões de negócios ou para apreciar suas músicas prediletas.

Improve communication with your customers

Check out more headset details in our on-line store and buy yours now!